In 2016, the Heath Insurance Portability and Accountability Act (HIPAA) police levied far more penalties than ever before, and government enforcers are on a record pace in 2017. The focus has shifted from education to prosecution, and small healthcare providers are no longer immune from big penalties. What does all this mean for EMS? And how can you make sure your agency isn't penalized?
We talked to three past SUMMIT attendees, and asked them to share their favorite things from keynotes to hands-on training and networking–about our yearly user conference. Here’s what they had to say.
Topics: ZOLL Summit
In Part two of this three-part series “Guarantee Your ePCR Works for you, Not Against You”, we asked Steven Cohen, the Assistant Director of EMS at the Jersey City Medical Center EMS Department in New Jersey, to discuss how quality control connects to improvements in key performance indicators (KPIs) such as cardiac arrest outcomes and in reducing the back and forth between billing managers and crew supervisors. While measuring the quality of all parts of your patient care delivery may sound daunting, Cohen shares how his operation leverages added ePCR controls and customization to improve outcome measures and billing effectiveness.
Response-time performance is one of the most important issues facing any EMS organization. An organization must measure response in increments in order to effectively reduce response-times. Moving the response time needle happens with intelligence and constant reinforcement, not speed. Understanding the incremental sequences of a call, and how these increments can be managed results in reduction of response times.
As public-safety and EMS agencies, we get asked tough questions all the time. But some of the toughest questions come from reporters that are asking tough questions not about a call or scene, but about the agency itself. Do you know how to pivot or bridge a difficult or unflattering question from a reporter into an answer that puts your agency in a more positive light?
Topics: Public Relations
Today we discuss the many small steps ambulance providers can take to improve operations and get paid for transports. Actions in dispatch, the field and billing will improve operating efficiency and have a positive impact on cash flow.
Your crews’ patient care reports (PCRs) should clearly and consistently demonstrate that patients received high-quality patient care. The documentation should also make possible a clear determination regarding whether the services provided were “covered services” when processing the claim for those services. Unfortunately, it often seems that EMS leaders allow a culture to develop where the provision of “good patient care” is somehow seen as separate from, and unrelated to, the documentation of that care. On the contrary, at the end of the day, the PCR is the only lasting evidence of the quality of care delivered.
About 610,000 people die of heart disease in the United States every year – that’s one in every four deaths. And about 47 percent of sudden cardiac deaths occur outside the hospital. As an EMS professional, how can you help reduce deaths associated with heart events? During the month of February, we focused the majority of our blog content around American Heart Month, delving into the important role data can play in regard to the quality of resuscitation and STEMI care. Here’s a brief recap in case you missed these great blog posts:
Heart disease is still the leading cause of death for men and women in the United States. So during American Heart Month we want to showcase how ZOLL’s RescueNet CaseReview software helps EMS provide the best care in the event you have a heart emergency.
Organizations spend so much time and energy capturing data for tasks such as mandatory reporting and monitoring compliance; but successful management requires developing appropriate metrics to measure performance relative to goals and objectives. Benchmarks and Key Performance Indicators (KPIs) allow organizations to set goals and measure effectiveness. Without the intelligence that comes from benchmarking and KPIs, it’s impossible to know what is working, where weaknesses exist and what processes may need to change to ensure the health of your organization.
Topics: Clinical Dashboards