Organizations spend so much time and energy capturing data for tasks such as mandatory reporting and monitoring compliance; but successful management requires developing appropriate metrics to measure performance relative to goals and objectives. Benchmarks and Key Performance Indicators (KPIs) allow organizations to set goals and measure effectiveness. Without the intelligence that comes from benchmarking and KPIs, it’s impossible to know what is working, where weaknesses exist and what processes may need to change to ensure the health of your organization.
Topics: Clinical Dashboards
Patriots Day has been in theatres for under a month and has already brought in more than $30 million. WHY? Because it’s a story about real-life, everyday heroes. You know, the men and women who are often overlooked until tragedy strikes. The people who have devoted their lives to helping others. The people that provide stability and direction when disaster strikes. The people I am in awe of and honored to work with.
One of the largest fire departments in the United States, the Los Angeles (LA) County Fire Department has 174 fire stations, 73 paramedic squads and many more paramedic assessment units. It services an area of 2,300 square miles that includes all unincorporated parts of LA County and 58 contract cities, all of the county’s beaches except Long Beach, and Catalina Island. It even includes air operations, with eight helicopters – three are in service at one time with a fourth in reserve. In 2016, LA County Fire Department’s call volume was approximately 350,000. Of those calls, 300 to 350 calls per month are for cardiac arrest. How could CPR performance and patient outcomes improve if the fire department started collecting and analyzing data on those calls?
Each year, Healthcare Information and Management Systems Society (HIMSS) Annual Conference and Exhibition brings together health IT professionals, clinicians, executives and vendors from around the world. One of the specialty exhibit areas is dedicated solely to interoperability Feb. 20-22: HIMSS Interoperability Showcase.
As an EMS professional, I know firsthand how important it is to deliver the highest form of quality care. As a survivor of a heart event, I couldn’t be more grateful for being the recipient of that highest level of quality care. I had a 100 percent block of my right coronary artery, which if left untreated could have led to permanent damage of my heart or even death. A successful outcome to a heart event takes a strong EMS system that starts with a 911 call and rapid dispatch and continues with good EMS prehospital and hospital care.
When performing high-quality CPR, one of the most important factors is compressor fatigue. When I started in EMS, the person with the most experience did the compressions the entire time. Six years ago, we finally stopped this time-honored tradition that didn’t serve our patients the way it should have. Data and evidence show that compressions are now one of the biggest factors in survival. If the person doing the compressions is unable to deliver the proper rate and depth, bring in a fresh compressor every two minutes.
You took your EMR, EMT or paramedic training – check. You got all of your continuing medical education covered, including Advanced Cardiovascular Life Support (ACLS) and Basic Cardiac Life Support (BCLS) – check. The rest of the folks on the scene participating in care have all their training and CME – check. You have the latest and greatest equipment on-scene – check. The fire department that provides medical first response services is accredited – check. The ambulance service is accredited – check. The ED docs, cardiologists and nurses finished all their training and continuing medical education (CME) – check. The hospital you are taking your ST-Elevation Myocardial (STEMI) patient to is an accredited hospital and has the latest and greatest equipment – check.
Topics: systems of care
We asked Steven Cohen, the Assistant Director of EMS at the Jersey City Medical Center EMS Department in New Jersey, about how their ePCR system helps them achieve their patient care mission of providing great care, while accommodating changing local and national requirements. In part one of this three-part series, we asked Cohen to discuss how key performance indicators (KPIs) allow agencies to make sure they are in line with their community, state and national standards for excellence in pre-hospital care.
As an ambulance billing department, it’s important that you identify key performance indicators (KPIs) to evaluate agency performance and efficiency. Specific KPIs can vary per agency, but they are all measurable, objective and actionable. Regardless of what you and your agency choose to measure, once you begin collecting data from your KPIs, the analyzation of that data can initiate triggers for change that will positively impact your billing process. Below are important KPIs on both the front and back end of the billing process that could be an ideal starting place for your agency.
Executive, operation and safety leadership should make sure safety policies are reviewed annually and up-to-date. The New Year is an excellent time to review your organization’s safety procedures and policies and start 2017 off on the right foot. This oversight helps ensure that established safety procedures and policies are making the most impact and fostering a sustainable culture of safety.
Topics: Culture of Safety