How Our Agency Turned a COVID Crisis Into an Opportunity to Embrace Remote Dispatching
During the early days of the COVID-19 pandemic, our dispatch team was hit hard with the virus. Five dispatchers tested positive for COVID,...
How To Humanize Data and Empower Every Position in Your EMS Organization
(6 min read) When was the last time you heard your field-level providers talking about unit hour utilization (UHU), time on task, and other...
How to Drive EMS Billing Efficiency (& Revenue) Like a PRO!
When you walk into a Subway sandwich shop, you are expected to pay for your sub before you eat it. What if, instead of paying for that...
How Road Safety Enhances the Patient Experience & Why it Matters
In October of 2016, I had the misfortune of riding in an ambulance, not as a paramedic, but as a patient. As unfortunate as the events...
5 Ways to Guarantee a Culture of Safety “Sticks”
The term, “Culture of Safety” seems to be at the forefront of EMS blogs and discussions. Every time you log onto a social media page or...